Job Description
Boost your income with our weekend customer specialist positions! FlexHire Solutions is seeking energetic professionals to join our dynamic team in Boston. Enjoy competitive pay, flexible weekend schedules, and a supportive environment while delivering exceptional service to our clients. Perfect for students, side hustlers, or anyone seeking supplemental income with growth opportunities.
What We Offer:
- Weekend-only shifts (Sat/Sun)
- Competitive hourly pay + performance bonuses
- Comprehensive training provided
- Modern downtown workspace
- Potential for advancement to full-time roles
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams for seamless service delivery
- Meet key performance metrics for response time and resolution rate
- Adapt to changing product information and procedures
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to work independently and as part of a team
- Strong problem-solving and multitasking abilities
- Reliable weekend availability (no weekday commitments)
- Proficient with CRM software and digital tools
- High school diploma or equivalent