Job Description
Join our dynamic team at Premier Solutions Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak weekend hours. Enjoy a flexible schedule with competitive pay while representing our award-winning brand. This role is perfect for students, parents, or anyone seeking a weekend-focused position with growth opportunities. Our Louisville-based team values work-life balance and offers comprehensive training.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints efficiently
- Process orders, returns, and account modifications with precision
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with weekday teams for seamless customer experience
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work independently in fast-paced weekend environment
- Flexibility to cover rotating weekend shifts (Sat/Sun)
- Typing speed of 40+ WPM with strong attention to detail