Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking energetic Weekend Customer Service Specialists in Charlotte to deliver exceptional client experiences. This flexible weekend role offers competitive compensation and growth opportunities within a supportive environment. Ideal candidates thrive in fast-paced settings and prioritize customer satisfaction above all else.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with weekday teams for seamless handovers
- Identify upsell opportunities to enhance customer value
- Maintain strict confidentiality of client information
- Participate in bi-weekly weekend team training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal and written communication skills
- Availability Saturdays and Sundays (8am-6pm)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid North Carolina driver's license (for occasional site visits)
- Background check and drug screen required