Job Description
Join our dynamic team at Pinnacle Solutions Group as a Weekend Customer Service Specialist in Charlotte! We're seeking energetic professionals to deliver exceptional client experiences during our peak weekend operations. This immediate-start opportunity offers competitive pay, flexible scheduling, and a supportive environment for career growth.
As a key member of our client-facing team, you'll handle inquiries, resolve issues, and build relationships while maintaining our high service standards. Perfect for students, parents, or professionals seeking supplemental weekend income.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and in-person channels
- Resolve technical issues and process transactions accurately using CRM systems
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Document interactions and maintain detailed case records in compliance protocols
- Identify upsell opportunities and contribute to weekend revenue targets
- Train new weekend staff on service protocols and technology platforms
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Available Saturdays and Sundays with weekday flexibility
- Strong communication skills with professional demeanor
- Ability to work independently in fast-paced environments