Job Description
Join our dynamic team as a Weekend Customer Service Specialist and enjoy the freedom of flexible weekend shifts with daily pay! At FlexiWork Solutions, we value your time and expertise, offering competitive compensation and a supportive environment. This role is perfect for students, parents, or anyone seeking weekend work without the wait for weekly paychecks.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and ensure satisfaction through exceptional service. Our Albuquerque location provides a vibrant workplace with modern amenities and a team-oriented culture. Don't miss this opportunity to earn daily while maintaining your weekday schedule!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using problem-solving skills and product knowledge
- Process orders, returns, and exchanges accurately within CRM systems
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case histories
- Meet daily performance metrics for resolution times and customer satisfaction
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail, hospitality, or call centers
- Strong verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to work independently and manage time effectively
- Flexible availability for weekend shifts (Sat/Sun 8am-6pm)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening