Job Description
Join FlexPay Solutions and transform your weekends into rewarding opportunities! We're seeking energetic Weekend Customer Service Specialists in San Diego who value flexibility and financial freedom. Enjoy Saturdays and Sundays with our unique daily pay system – get paid immediately after each shift! No more waiting for weekly paychecks. Work in a supportive environment helping customers while maintaining work-life balance.
This role is perfect for students, parents, or anyone seeking weekend flexibility without compromising on compensation. Our modern downtown office offers a vibrant atmosphere with free parking and complimentary refreshments. Start earning daily while gaining valuable experience in customer service.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using our proprietary CRM system
- Meet daily performance metrics while maintaining 95% customer satisfaction rate
- Document all interactions accurately in the customer database
- Collaborate with weekday teams to ensure seamless customer experiences
- Participate in brief daily huddles to align on priorities
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Proficiency with Windows OS and basic software applications
- Ability to work independently with minimal supervision
- Reliable weekend availability (Saturdays and Sundays)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening