Job Description
Join our dynamic team in Detroit as a Weekend Customer Service Specialist! We're urgently hiring motivated individuals for flexible Saturday and Sunday shifts in a vibrant, supportive environment. Perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and the opportunity to grow with a company that values your weekends. Apply today and start earning this weekend!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Meet weekend-specific performance metrics and SLAs
- Contribute to process improvements for weekend operations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Weekend availability mandatory (Saturday & Sunday)
- Basic computer proficiency and tech-savviness
- Positive attitude and resilience under pressure