Job Description
Join Peak Performance Services as a Weekend Customer Service Specialist and enjoy the perfect work-life balance with flexible Saturday/Sunday shifts and weekly pay! We're seeking energetic professionals to deliver exceptional customer experiences while maintaining a weekday schedule that suits your lifestyle.
As a cornerstone of our Denver team, you'll handle customer inquiries with professionalism and efficiency, all while enjoying our industry-leading benefits package including:
- Weekly paycheck processing
- Comprehensive paid training
- Health and wellness benefits
- Clear advancement pathways
- Collaborative team environment
This role is perfect for students, parents, or anyone seeking weekend-only employment with consistent hours and competitive compensation.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Document customer interactions in our CRM system with precision
- Collaborate with weekday teams to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Maintain detailed knowledge of products and services
- Contribute to weekly team performance reviews
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) mandatory
- Typing speed of 40+ WPM
- Positive attitude and conflict resolution abilities