Job Description
Join our dynamic team at Peak Solutions Group, where we value work-life balance and recognize your dedication! We're seeking Weekend Customer Service Specialists in Denver to deliver exceptional support while enjoying a flexible schedule with Saturday/Sunday shifts. Experience the peace of mind that comes with weekly paychecks and a supportive, growth-oriented environment.
Why Choose Us?
• Competitive hourly rates with weekly direct deposit
• No evening or overnight shifts – weekends only
• Comprehensive paid training and career advancement opportunities
• Modern downtown Denver workspace with free parking
• Health benefits for part-time employees (20+ hours/week)
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with weekday teams to ensure seamless customer experience
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
- Meet weekly performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Strong problem-solving skills with attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Weekend availability (Saturday & Sunday) is mandatory
- Professional demeanor under pressure