Job Description
Join FlexCare Solutions, a leader in customer experience innovation, and enjoy the perfect work-life balance with our weekend-only opportunities. We're seeking passionate Weekend Customer Service Specialists to deliver exceptional support while maintaining a flexible schedule. With weekly pay and no late-night shifts, this role is ideal for students, parents, or anyone seeking weekend-focused employment. Our Sacramento team thrives on positivity and growth, offering comprehensive training and a supportive environment. If you're ready to transform weekends into rewarding work, apply today!
Responsibilities
- Handle inbound customer inquiries via phone and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in company databases
- Collaborate with weekday teams for seamless customer handoffs
- Meet weekly performance metrics for resolution times and satisfaction
- Participate in monthly weekend team training sessions
- Identify process improvements and suggest solutions
Qualifications
- Minimum 6 months customer service experience
- Weekend availability (Sat/Sun 8 AM - 6 PM)
- Proficient with CRM software (Salesforce preferred)
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Must pass background check and drug screening
- Reliable transportation to downtown Sacramento location