Job Description
Join a Team That Values Your Time and Effort.
Are you looking for a stable full-time job with the flexibility to earn extra cash on the weekends? We are currently seeking a motivated Weekend Customer Service Specialist to join our dynamic team in the heart of Chicago, Illinois.
At Apex Logistics, we understand the importance of work-life balance. This position allows you to take on a critical role in our operations while enjoying your weekdays free. You will be the face of our brand, ensuring our customers receive top-tier service during the busy weekend rush.
Why Apply?
- Competitive hourly pay with performance bonuses.
- Weekend-only shifts (Saturday & Sunday) allow for a productive work-life balance.
- Comprehensive health benefits package for full-time employees.
- Opportunity for career advancement within the company.
Don't miss this chance to advance your career in a supportive, professional environment. Apply today!
Responsibilities
- Manage high volumes of incoming customer inquiries via phone and email with a focus on speed and accuracy.
- Resolve complex customer issues and escalate tickets when necessary to ensure total satisfaction.
- Maintain accurate records of all customer interactions and transactions in the CRM system.
- Collaborate closely with the weekday operations team to ensure seamless service continuity.
- Assist in training new staff members during their onboarding process.
- Adhere strictly to all company policies, compliance regulations, and safety protocols.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service, call centers, or retail is highly desirable.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently and as part of a team during weekend shifts.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Must be available to work every Saturday and Sunday.