Job Description
Are you looking for a rewarding career that offers stability without the Monday-Friday grind? Apex Logistics Solutions is seeking a dedicated Weekend Customer Service Specialist to join our dynamic team in Columbus, Ohio. We offer competitive pay, immediate openings, and a culture that values your time.
Join us as we continue to expand our operations and need reliable talent to drive our customer satisfaction to new heights.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Process customer orders, returns, and exchanges with accuracy and speed.
- Collaborate with warehouse and logistics teams to ensure seamless order fulfillment.
- Update and maintain accurate customer records in our CRM database.
- Resolve complex customer issues and escalate matters to management when necessary.
- Assist in training new team members during the weekend shifts.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required for immediate hires.
- Strong verbal and written communication skills.
- Ability to work weekends (Friday through Sunday) on a full-time basis.
- Proficiency with basic computer software and MS Office applications.
- Ability to lift up to 25 lbs occasionally for inventory purposes.