Job Description
Join our dynamic team as a Weekend Customer Service Specialist and enjoy flexible Saturdays and Sundays with immediate start opportunities! We're seeking passionate individuals to deliver exceptional guest experiences at our premium urban retreat in Charlotte's vibrant Uptown district. This role offers weekend-only scheduling with competitive compensation and growth potential.
As a cornerstone of our guest relations team, you'll be the first point of contact for weekend visitors, ensuring seamless check-ins, resolving inquiries with professionalism, and maintaining our 5-star service standards. Perfect for students, parents, or anyone seeking work-life balance with weekends off during weekdays.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation inquiries and modifications via phone/email/chat
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams for special requests
- Uphold brand standards in all guest interactions
- Assist with weekend event coordination and VIP guest services
Qualifications
- 1+ years customer service or hospitality experience
- Availability for all weekend shifts (Saturdays & Sundays)
- Strong problem-solving and conflict resolution abilities
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and multitasking skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities
- Positive attitude and commitment to service excellence