Job Description
Join our dynamic team at FlexiWork Solutions and seize this immediate hire weekend opportunity in Austin, TX (with identical roles available in New York). We're seeking motivated individuals who thrive in flexible environments and want to make a difference on weekends.
As a Weekend Customer Service Specialist, you'll deliver exceptional experiences to our clients while enjoying work-life balance through our flexible scheduling. No nights or Mondays required! Perfect for students, parents, or professionals seeking supplemental income.
What We Offer:
- Same-week onboarding and pay
- Competitive weekend premium rates
- Remote-friendly training options
- Career advancement pathways
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing and account issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Collaborate with weekday teams to ensure seamless customer handoffs
- Document interactions in CRM system with precision
- Meet/exceed weekly performance KPIs (satisfaction, resolution rates)
- Participate in bi-weekly weekend team syncs
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce training provided)
- Ability to work independently in fast-paced weekend environments
- Reliable transportation to Austin office (NYC hybrid option available)
- Weekend availability: Saturday/Sunday shifts (8am-8pm)