Job Description
Join our dynamic team at Peak Support Services and launch your career with immediate weekend opportunities in Denver! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying work-life balance with Saturday/Sunday shifts. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference. Perfect for students, parents, or professionals seeking flexible schedules without sacrificing growth potential.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in call center environment
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software and Microsoft Office Suite
- Ability to work independently in fast-paced settings
- Flexible availability for 8-hour weekend shifts (8am-8pm)