Job Description
Join Peak Support Solutions as a Weekend Customer Service Specialist and enjoy flexible Saturday/Sunday schedules with immediate hiring! We're seeking energetic professionals to deliver exceptional support while maintaining work-life balance. Our Denver-based team offers competitive pay, comprehensive training, and a vibrant remote-friendly environment. Perfect for students, parents, or anyone seeking weekend-only employment without weekday commitments.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during weekend shifts (Sat-Sun)
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless issue escalation
- Meet weekly performance metrics including CSAT and resolution rates
- Participate in monthly weekend team training sessions
Qualifications
- Minimum 1 year customer service experience
- Available exclusively Saturdays and Sundays (8am-6pm shifts)
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Excellent written/verbal communication skills
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced weekend environments
- Valid US work authorization and reliable transportation