Job Description
Join our dynamic team and kickstart your career immediately! Express Staffing Solutions is urgently hiring Weekend Customer Service Specialists in Oklahoma City. This high-impact role offers flexible weekend schedules with competitive pay and rapid onboarding. Perfect for students, career-changers, or anyone seeking supplemental income. Enjoy a supportive environment with growth opportunities and performance-based incentives.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve client inquiries and troubleshoot technical issues efficiently
- Process orders, returns, and account modifications accurately
- Document interactions and update customer databases in real-time
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed records of customer interactions and resolutions
- Adhere to company protocols and service level agreements
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (verbal and written)
- Ability to work independently with minimal supervision
- Flexible availability for weekend shifts (Sat/Sun)
- Passion for delivering outstanding customer experiences