Job Description
Join MetroShift Solutions for exciting weekend opportunities in Detroit! We're seeking energetic professionals to deliver exceptional customer experiences during Saturday and Sunday shifts. Perfect candidates thrive in fast-paced environments and value work-life balance with weekday availability. Enjoy competitive pay, flexible scheduling, and immediate onboarding. Don't miss this chance to advance your career while enjoying your weekdays free!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve billing and account issues with precision and empathy
- Process transactions and maintain accurate documentation
- Collaborate with cross-functional teams to improve service quality
- Adhere to compliance protocols and security standards
- Contribute to weekend team performance metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently in a remote setting
- Reliable transportation for in-person training sessions
- Weekend availability mandatory (Sat/Sun 8am-8pm)