Job Description
Are you looking for Weekend Shift jobs in Texas with immediate availability? Apex Logistics & Support is seeking a dedicated Entry Level Customer Service Specialist to join our dynamic team in Dallas. We offer a premium work environment, competitive pay, and the flexibility you need to balance your lifestyle.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support during peak weekend hours. No prior experience is required—we provide comprehensive paid training to get you up to speed quickly. If you are ready to launch your career in customer service with a company that values your growth, apply today!
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Schedule: Focus on your weekends while maintaining stability.
- Career Growth: Clear pathways for promotion within the organization.
Responsibilities
- Manage High-Volume Inquiries: Handle customer calls, emails, and live chat requests professionally and efficiently during weekend shifts.
- Problem Resolution: Assist customers with order status inquiries, returns, exchanges, and product information to ensure high satisfaction rates.
- Data Entry & Accuracy: Maintain accurate records of customer interactions and transactions in our CRM system.
- Team Collaboration: Communicate effectively with team leads and support staff to resolve escalated issues.
- Process Improvement: Identify areas where the customer service process can be streamlined and suggest improvements.
- Brand Advocacy: Represent Apex Logistics with a positive attitude and uphold our company values in every interaction.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Reliability: Proven track record of punctuality and dependability.
- Education: High school diploma or GED required; Associate's degree preferred.
- Technical Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Attitude: A positive, eager-to-learn mindset with a passion for helping others.