Job Description
Join Urban Weekend Solutions and transform your weekends into rewarding opportunities! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences while enjoying a flexible schedule. Our Indianapolis team thrives on creating positive interactions, and we offer competitive pay, consistent weekend hours, and a supportive culture that values work-life balance. Perfect for students, parents, or anyone seeking weekend-focused employment with growth potential.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage weekend scheduling and appointment coordination for high-volume clients
- Resolve customer inquiries and complaints with professionalism and empathy
- Process transactions and maintain accurate documentation in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Contribute to weekend team meetings for performance reviews and process improvements
Qualifications
- Minimum 1 year customer service experience in retail or hospitality
- Flexible availability for Saturdays and Sundays (8 AM - 8 PM shifts)
- Strong conflict resolution and multitasking abilities
- Proficient with CRM software and Microsoft Office Suite
- High school diploma or equivalent; college coursework preferred
- Valid Indiana driver's license and reliable transportation