Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Hospitality Solutions Group! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend operations in San Antonio. This flexible part-time role offers competitive pay and the opportunity to work in a vibrant, fast-paced environment while building valuable customer service skills.
As a key ambassador for our brand, you'll handle guest inquiries, process reservations, and ensure seamless operations during weekend shifts. Perfect for students, parents, or anyone seeking rewarding weekend work with a supportive team!
Responsibilities
- Deliver exceptional customer service to weekend guests via phone, email, and in-person interactions
- Process reservations, check-ins, and payments accurately using our management system
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Assist with weekend event setup and operational readiness
- Maintain detailed guest preference records for personalized service
- Handle billing inquiries and resolve guest concerns with empathy and efficiency
- Contribute to weekend revenue optimization through upselling opportunities
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with reservation software and point-of-sale systems
- Excellent communication skills in English; bilingual (Spanish) preferred
- Flexible availability to work weekends (Saturday/Sunday) and holidays
- Strong problem-solving abilities with attention to detail
- Ability to stand/walk for extended periods and lift 25 lbs
- Valid Texas driver's license and reliable transportation