Job Description
Join our award-winning team as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during peak weekend hours across our Seattle and Pennsylvania locations. Enjoy competitive pay, flexible scheduling, and a dynamic team environment.
What We Offer:
- Weekend-only shifts (Sat-Sun, 8am-6pm)
- Health & wellness stipend
- Clear advancement pathways
- Remote onboarding options
Responsibilities
- Handle customer inquiries via phone, chat, and email
- Process transactions with 99% accuracy
- Resolve escalated issues with empathy and efficiency
- Document interactions in CRM system
- Collaborate with weekend support teams
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Weekend availability mandatory
- Proficiency with CRM software
- Exceptional conflict resolution skills
- High school diploma or equivalent
- Ability to work independently