Job Description
Join our dynamic team as a Weekend Customer Service Specialist! We're urgently seeking energetic professionals in Houston to deliver exceptional client experiences on Saturdays and Sundays. Enjoy flexible weekend schedules while contributing to a fast-paced environment where your skills make an immediate impact. This is your opportunity to balance work-life priorities while advancing your career in customer service.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing issues and process transactions accurately
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities and drive revenue growth
- Adhere to SLA targets and quality assurance metrics
Qualifications
- 1+ years customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Flexibility to work Saturdays and Sundays (8am-6pm)
- High school diploma; college degree preferred
- Ability to thrive in fast-paced weekend environments