Job Description
Join our award-winning team at Premier Support Solutions! We're urgently seeking Weekend Customer Service Specialists to deliver exceptional experiences while enjoying flexible weekend schedules. This is your opportunity to build a rewarding career in Wichita's growing customer service sector with competitive pay, comprehensive training, and advancement opportunities. Enjoy work-life balance with no nights or holidays required!
Why Choose Us?
• Industry-leading compensation package
• Paid training and certifications
• Health benefits for part-time staff
• Employee recognition programs
• On-site parking and modern facilities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalations
- Maintain customer satisfaction scores above industry benchmarks
- Participate in weekend shift rotations (Sat/Sun 8am-8pm)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts
- Basic technical troubleshooting knowledge
- Positive attitude and resilience under pressure