Job Description
Join our dynamic team at Baltimore Community Services! We're urgently seeking Weekend Customer Service Specialists to deliver exceptional experiences during peak hours. Enjoy flexible weekend schedules while supporting our community with passion and professionalism. This is your chance to make an immediate impact in a supportive, growth-oriented environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Collaborate with weekday teams to ensure seamless customer handoffs
- Document interactions accurately in our CRM system
- Identify process improvement opportunities for weekend operations
- Maintain strict confidentiality and compliance with company policies
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to work independently during unsupervised weekend shifts
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexibility to work Saturdays and Sundays (8 AM - 6 PM)
- High school diploma or equivalent required
- Positive attitude under pressure during peak weekend hours