Job Description
Join our dynamic team at Urban Hospitality Group and enjoy the perfect work-life balance with our flexible weekend shifts! We're seeking passionate Weekend Customer Service Specialists to deliver exceptional experiences at our premium downtown Washington DC location. This role offers competitive pay, consistent scheduling, and the opportunity to work in a vibrant environment while maintaining your weekday commitments. Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing career growth.
Responsibilities
- Deliver outstanding customer service across all guest touchpoints
- Manage reservation systems and optimize weekend occupancy
- Resolve guest inquiries with professionalism and empathy
- Coordinate with cross-functional teams for seamless operations
- Maintain detailed documentation of guest interactions
- Contribute to weekend performance improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Flexible availability for weekend shifts (Sat/Sun)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Proficiency with reservation management systems
- High school diploma or equivalent
- Valid Washington DC work authorization