Job Description
Join our dynamic team at Capital Connect Solutions as a Weekend Customer Service Specialist in the heart of Washington DC. This immediate-start opportunity offers a competitive hourly wage and flexible weekend schedule while delivering exceptional service to our diverse clientele. Perfect for students, career-changers, or those seeking supplemental income.
We're looking for motivated individuals who thrive in fast-paced environments and represent our brand with professionalism. Enjoy the unique opportunity to work in DC's vibrant business district while building valuable customer experience skills.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve client inquiries and troubleshoot technical issues efficiently
- Process transactions and maintain accurate customer records
- Collaborate with weekday teams to ensure seamless service continuity
- Uphold company standards for service quality and brand representation
- Document interactions and report service trends to management
- Adhere to all security protocols and data protection policies
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and Microsoft Office Suite
- Excellent verbal communication and active listening skills
- Ability to work independently and make sound decisions
- Weekend availability (Saturday/Sunday) required
- Basic knowledge of DC metropolitan area a plus