Job Description
Are you looking for a rewarding weekend job that fits your lifestyle?
Apex Support Solutions is urgently hiring Weekend Customer Support Associates in Richmond, VA. Join a dynamic, fast-paced team where you can make a real impact while enjoying your weekdays off.
We are seeking reliable, empathetic individuals to handle high-volume customer inquiries. If you have excellent communication skills and want to work flexible weekend shifts, we want to hear from you!
Why Join Us?
- Flexible Schedule: Choose your weekend shifts to balance work and life.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Opportunities for career advancement within the company.
- Modern Environment: Work in a supportive, tech-forward office.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone and email during peak weekend hours.
- Assist customers with product information, troubleshooting, and account management.
- Document all customer interactions accurately in the CRM system.
- Identify and escalate complex issues to the senior support team promptly.
- Maintain a professional, positive, and empathetic demeanor at all times.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
- Stay updated on product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous customer service experience is a plus but not strictly required.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) and occasional holidays.
- Strong problem-solving skills and attention to detail.
- Proficient in using computers and basic software applications.
- Must be available for a training session prior to the start date.