Job Description
Join FlexCare Solutions as a Weekend Customer Support Specialist and enjoy flexible weekend hours in Seattle! We're seeking energetic professionals to deliver exceptional service while maintaining work-life balance. Perfect for students, parents, or anyone seeking weekend-only opportunities. Our supportive team culture offers growth potential and competitive compensation.
Responsibilities
- Deliver outstanding customer support via phone, chat, and email during weekend shifts
- Resolve technical issues and product inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Upsell relevant products/services when appropriate
- Maintain detailed knowledge of company offerings
- Adhere to SLA metrics and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Weekend availability (Saturday/Sunday, 8am-6pm)
- Proficiency with CRM and ticketing systems
- Ability to work independently and as part of a team
- Basic technical troubleshooting knowledge
- Positive attitude under pressure