Job Description
Join our dynamic team at Apex Solutions Group and become the face of our brand during peak weekend hours! We're seeking a passionate Weekend Customer Support Specialist to deliver exceptional service to our growing client base in North Carolina. This immediate-start role offers flexible weekend schedules while allowing you to develop valuable customer experience skills in a fast-paced tech environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our award-winning organization.
Responsibilities
- Provide responsive multi-channel support (phone, email, chat) during weekend shifts
- Resolve technical issues and troubleshoot product inquiries efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify and escalate complex issues to senior support staff
- Contribute to knowledge base documentation and process improvements
Qualifications
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Exceptional communication skills and emotional intelligence
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays (6am-10pm shifts)
- High school diploma or equivalent (college degree preferred)