Job Description
Join Austin Tech Solutions as a Weekend Customer Support Specialist and launch your career in a dynamic tech environment! We're seeking enthusiastic entry-level professionals to deliver exceptional weekend customer experiences. This flexible role offers weekend-only shifts (Saturdays & Sundays) with no weekday commitments, perfect for students or those seeking work-life balance. You'll be the first point of contact for our clients, resolving technical inquiries and ensuring seamless service delivery. Benefit from paid training, growth opportunities, and a collaborative team culture that values innovation and customer obsession.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Diagnose and resolve technical issues for software and hardware products
- Document cases accurately in CRM systems with detailed notes
- Collaborate with weekday teams to escalate complex issues
- Maintain high customer satisfaction scores through empathetic communication
- Contribute to weekend support documentation and knowledge base updates
- Participate in bi-weekly weekend team meetings for performance reviews
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic proficiency with Windows/macOS and common software applications
- Exceptional verbal communication and active listening skills
- Ability to work independently with minimal supervision during shifts
- Strong problem-solving aptitude and patience with technical challenges
- Weekend availability required (Saturdays & Sundays, 8am-6pm)
- Positive attitude and commitment to continuous learning