Job Description
Join our dynamic team at Urban Tech Solutions as a Weekend Customer Support Specialist! We're seeking energetic professionals to deliver exceptional service during our weekend operations. This role offers flexible scheduling while ensuring our clients receive premium support. Enjoy competitive pay, a collaborative environment, and opportunities for growth in one of Oakland's most innovative tech hubs. Perfect for students, gig workers, or those seeking weekend-only employment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun, 8am-6pm)
- Resolve technical issues and troubleshoot software problems for enterprise clients
- Document interactions accurately in CRM systems while maintaining SLA compliance
- Collaborate with weekday teams to ensure seamless service continuity
- Identify trends in customer feedback and propose process improvements
- Maintain thorough knowledge of product updates and company protocols
- Uphold brand voice and service excellence in all client interactions
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with attention to detail
- Excellent communication skills in both written and verbal English
- Ability to work independently with minimal supervision
- Comfortable with weekend and holiday shift flexibility
- Basic technical knowledge of SaaS products and troubleshooting
- High school diploma or equivalent; college degree preferred