Job Description
Are you looking for a role that fits your lifestyle? Apex Support Services is currently seeking a dedicated Weekend Customer Support Specialist to join our growing team in Harrisburg, PA. We pride ourselves on delivering top-tier service to our clients, and we need someone who thrives in a dynamic environment.
As a Weekend Specialist, you will play a crucial role in maintaining our high service standards. Enjoy the flexibility of working Friday through Sunday while earning a competitive hourly rate. If you are a problem-solver with a passion for helping others, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts.
- Resolve technical issues and troubleshoot common problems efficiently.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Maintain a positive and professional demeanor in high-pressure situations.
- Assist in training new part-time staff members on weekend protocols.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service or support experience is a plus.
- Strong written and verbal communication skills.
- Available to work weekends (Friday through Sunday) on a consistent basis.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation to the Harrisburg office.