Job Description
Are you looking for a rewarding career with a flexible schedule?
Apex Global Solutions is urgently hiring Weekend Customer Support Specialists to join our dynamic team in New York. If you thrive in a fast-paced environment and want to make a real impact on our clients' satisfaction, we want to hear from you!
As a Weekend Support Specialist, you will be the first point of contact for our valued customers during peak weekend hours. We offer a competitive salary, comprehensive benefits, and a supportive work culture that values your time and talent.
Why Apply?
- Flexible Schedule: Enjoy your weekdays free with our consistent weekend shifts.
- Urgent Hiring: We are expanding quickly and looking to onboard immediately.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Professional Growth: Clear pathways for advancement within the organization.
Don't miss this opportunity to secure your position with one of the leading service providers in the industry. Apply today!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during weekend shifts.
- Resolve complex customer issues with empathy and efficiency, ensuring a high first-contact resolution rate.
- Accurately document all customer interactions and account updates into the CRM system.
- Collaborate with the support team and backend departments to escalate and resolve escalated tickets.
- Maintain a deep understanding of company products and services to provide accurate information.
- Adhere to all quality assurance standards and company policies during every interaction.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Previous customer service experience in a call center or retail environment is highly desirable.
- Excellent verbal and written communication skills with a professional tone.
- Ability to work independently and manage time effectively during shift hours.
- Proficiency with basic computer applications and CRM software.
- Must be available to work weekends (Saturday and Sunday) as required.