Job Description
Join MetroConnect Solutions as a Weekend Entry-Level Customer Service Specialist and launch your career in Detroit's thriving business district! We're seeking motivated individuals to deliver exceptional customer experiences during weekend shifts (Sat-Sun). Enjoy competitive pay, comprehensive training, and a dynamic team environment while building valuable skills for future growth.
What We Offer:
- Flexible weekend schedule (12-16 hours/week)
- Starting wage of $16.50/hour with performance-based increases
- Free parking and transit stipend
- Clear career advancement path
- Inclusive, team-oriented culture
No experience required – we provide all necessary training. Perfect for students, career changers, or those seeking weekend supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precise detail
- Collaborate with weekend support team to resolve complex issues
- Adhere to service level agreements and quality standards
- Participate in bi-weekly weekend team training sessions
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills in English
- Basic computer proficiency with Microsoft Office
- Customer service mindset and problem-solving aptitude
- Ability to multitask in fast-paced environment
- Reliable weekend availability (both days required)
- Positive attitude and collaborative spirit
- No experience necessary – full training provided