Job Description
Join our dynamic team as a Weekend Entry-Level Customer Specialist where your weekend flexibility fuels our success! We're seeking enthusiastic individuals to deliver exceptional customer experiences during peak weekend hours. This role offers a perfect blend of structured training and autonomous work, ideal for students or career starters seeking work-life balance. Enjoy competitive pay, weekend-only scheduling, and opportunities for growth within our innovative tech services company.
Responsibilities
- Handle weekend customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process transactions and resolve billing discrepancies using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with weekday teams to ensure seamless service continuity
- Participate in weekend training sessions to enhance product knowledge
- Identify upsell opportunities based on customer needs
- Adhere to weekend-specific SLA targets and response metrics
Qualifications
- High school diploma or equivalent (students welcome)
- Weekend availability (Saturday/Sunday shifts)
- Basic proficiency with Microsoft Office and CRM tools
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced weekend environments
- Customer service experience preferred but not required
- Reliable transportation to our Atlanta facility