Job Description
Join our award-winning team as a Weekend Full-Time Customer Experience Lead in Washington, CA! We're seeking a dynamic professional to deliver exceptional service during our busiest weekend shifts while maintaining high standards of team leadership and operational excellence. This unique full-time role combines weekend flexibility with career growth opportunities in a thriving retail environment.
What We Offer:
- Competitive salary with weekend shift differential
- Comprehensive health benefits and 401(k) matching
- Clear advancement pathway to store management
- Work-life balance with consistent weekend schedule
Responsibilities
- Lead and mentor weekend retail associates to exceed customer satisfaction goals
- Execute inventory management and visual merchandising during weekend operations
- Resolve complex customer inquiries with empathy and efficiency
- Train new hires on weekend-specific procedures and systems
- Monitor store performance metrics and implement improvement strategies
- Coordinate weekend staff scheduling and payroll compliance
- Ensure strict adherence to safety and loss prevention protocols
Qualifications
- 3+ years retail experience with weekend shift management
- Proven track record in team leadership and performance coaching
- Strong conflict resolution and customer service expertise
- Ability to work independently during weekend peak hours
- Proficiency in retail management systems (e.g., POS, inventory software)
- Flexibility to cover weekend shifts (Sat-Sun 6am-10pm)
- Valid driver's license and reliable transportation