Job Description
Join Urban Tech Solutions as a Weekend Full-Time Customer Service Specialist and become the heart of our innovative tech community! We're seeking a dedicated professional to deliver exceptional support during weekend shifts while maintaining our industry-leading standards. This unique full-time weekend position offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in San Francisco's vibrant downtown. Enjoy a structured 4-day work week with weekends off, plus opportunities for career advancement in a fast-growing company.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun 7am-7pm)
- Resolve technical inquiries and troubleshoot product issues with empathy and efficiency
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Identify trends in customer feedback and propose process improvements
- Uphold company standards for response time and customer satisfaction metrics
Qualifications
- Minimum 2 years of customer service experience in tech or SaaS industries
- Proven ability to work independently during high-pressure weekend shifts
- Proficiency with CRM software (Salesforce preferred) and ticketing systems
- Excellent written and verbal communication skills
- Availability to work full-time weekend schedule (Saturday & Sunday, 7am-7pm)
- Associate degree or equivalent technical certification preferred
- Strong problem-solving abilities and emotional intelligence