Job Description
Join FlexShift Solutions, Jacksonville's premier flexible employer, and transform your weekends into a rewarding career path! We're seeking dedicated Weekend Full-Time Customer Service Specialists to deliver exceptional experiences while maintaining work-life balance. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for professionals seeking consistent weekend schedules with full-time stability.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 98% satisfaction rate
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with weekday teams to ensure seamless service continuity
- Meet/exceed monthly performance metrics for quality and efficiency
- Participate in weekend team training sessions and process improvements
Qualifications
- Minimum 2 years customer service experience in high-contact environments
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to work independently while maintaining team alignment
- Flexibility to cover variable weekend shifts (Fri-Sun/Sat-Sun)
- High school diploma or equivalent; college degree preferred