Job Description
Join our award-winning team as a Weekend Full-Time Customer Specialist! We're seeking dedicated professionals in Oklahoma City who thrive in dynamic environments and value work-life balance. Enjoy competitive benefits, flexible scheduling, and career growth opportunities while serving our diverse client base. This role combines weekend availability with a full-time salary, making it perfect for individuals seeking stability without sacrificing personal time.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels during weekend shifts
- Resolve complex client issues with empathy and efficiency while meeting SLAs
- Collaborate with weekday teams to ensure seamless service continuity
- Maintain accurate client documentation and update CRM systems
- Identify process improvement opportunities to enhance weekend operations
- Train on new products/services to maintain service quality standards
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proven ability to work independently and make sound decisions
- Strong conflict resolution and multitasking capabilities
- Flexible availability including Saturdays and Sundays (8am-6pm shifts)
- Proficient with CRM platforms (Salesforce preferred)
- Excellent written and verbal communication skills
- Valid Oklahoma driver's license (occasional local travel required)