Job Description
Join our dynamic team at Metro Hospitality Group and deliver exceptional guest experiences during peak weekend hours! We're seeking energetic professionals to enhance our downtown Minneapolis venue's reputation for outstanding service. This immediate-start role offers flexible weekend schedules while providing competitive compensation in a vibrant urban environment.
Responsibilities
- Deliver exceptional customer service to all guests with a warm and professional demeanor
- Manage front desk operations including check-ins, check-outs, and reservation management
- Handle guest inquiries, resolve concerns promptly, and maintain high satisfaction rates
- Coordinate with housekeeping and maintenance teams to ensure facility standards
- Process payments accurately and manage cash handling procedures
- Assist with event setup and breakdown for weekend functions
- Maintain detailed logs of guest interactions and facility operations
Qualifications
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to work weekends, holidays, and flexible hours
- Basic proficiency with reservation systems and POS software
- Strong problem-solving abilities and attention to detail
- Professional appearance and positive attitude
- Ability to stand/walk for extended periods
- Valid Minnesota driver's license (if required for errands)