Job Description
Join Philadelphia's premier hospitality destination as a Weekend Guest Services Specialist! The Liberty Hotel is seeking passionate individuals to deliver exceptional guest experiences during our busiest weekend periods. This role offers perfect work-life balance with Saturday/Sunday shifts while being part of a dynamic team in the heart of Center City. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement in a renowned hospitality brand.
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle guest inquiries and resolve service issues using solution-oriented approach
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell premium room categories and hotel amenities
- Maintain pristine front desk appearance and operational standards
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends including holidays
- Valid Pennsylvania Food Handler's certification preferred
- Basic knowledge of Philadelphia attractions and transportation
- High school diploma or equivalent
- Positive attitude under pressure