Job Description
Join our award-winning luxury waterfront team as a Weekend Hospitality Associate! We're seeking energetic professionals to deliver exceptional guest experiences during Saturday and Sunday shifts at Boston's premier Seaport destination. This role offers competitive pay, premium benefits, and the unique opportunity to work in one of the city's most vibrant locations while maintaining a work-life balance.
Enjoy complimentary parking, meal discounts, and professional development opportunities while becoming part of a team celebrated for its commitment to excellence. Perfect for students, parents, or professionals seeking weekend-only flexibility without compromising on career growth.
Responsibilities
- Provide exceptional guest service across front desk, concierge, and valet operations
- Manage check-in/check-out processes for weekend guests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle reservation inquiries and optimize room occupancy
- Execute upselling strategies for premium amenities and packages
- Maintain detailed guest preference records for personalized experiences
- Resolve guest inquiries with professionalism and discretion
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently in fast-paced weekend environments
- Flexibility to cover rotating Saturday/Sunday shifts (6:00 AM - 2:30 PM or 2:30 PM - 11:00 PM)
- Valid Massachusetts driver's license for valet operations
- Proficiency in Opera property management system
- Knowledge of Boston attractions and transportation systems
- High school diploma or equivalent required