Job Description
Join our dynamic team at Metropolitan Hospitality Group as a Weekend Hospitality Associate! We're seeking energetic professionals to deliver exceptional guest experiences during our peak Saturday/Sunday shifts at our flagship NYC location. This role offers competitive compensation, flexible scheduling, and opportunities for growth in the luxury hospitality industry. Perfect for students, second-job seekers, or those seeking weekend-only work. Enjoy complimentary meals, employee discounts, and a vibrant team atmosphere while working in Manhattan's most iconic district.
Responsibilities
- Provide exceptional guest service during weekend shifts (Saturday/Sunday)
- Manage guest check-ins and check-outs efficiently
- Handle reservation inquiries and bookings via phone/digital platforms
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and professionally
- Contribute to weekend occupancy optimization strategies
- Adhere to all safety and sanitation protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Availability to work all weekend shifts (Saturday/Sunday)
- Strong communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Valid New York State driver's license (if required for errands)
- Flexibility to work holidays if needed