Job Description
Join Coastal Comfort Hotels as a Weekend Hospitality Specialist and transform guest experiences while enjoying your weekdays! We're seeking energetic professionals to deliver exceptional service during peak weekend hours at our premier Jacksonville location. This role offers competitive pay, flexible scheduling, and opportunities for advancement in the hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and special requests efficiently
- Handle payment processing and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Execute upselling strategies for room upgrades and premium services
- Maintain cleanliness and organization of lobby and common areas
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work weekends and holidays reliably
- Basic cash handling and point-of-sale system knowledge
- Problem-solving abilities with a positive attitude
- Flexibility to adapt to changing guest needs
- High school diploma or equivalent required