Job Description
Are you looking for earn extra cash opportunities? Join a dynamic team dedicated to excellence and customer satisfaction. We are currently hiring for flexible Weekend Shift and Night Shift positions in Indianapolis, IN.
In this role, you will play a critical part in maintaining our high service standards while enjoying the flexibility of off-peak hours. We offer a competitive hourly rate and a supportive work environment for individuals looking to boost their income without sacrificing work-life balance.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat during peak evening and weekend hours.
- Resolve complex customer issues efficiently while maintaining a positive and professional demeanor.
- Process and verify customer orders, returns, and exchanges with 100% accuracy.
- Maintain up-to-date knowledge of company products, policies, and promotional offers.
- Document all customer interactions and resolutions within the CRM system.
- Collaborate with the logistics and support teams to ensure timely order fulfillment.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, retail, or call center environments is preferred but not mandatory.
- Strong computer proficiency and typing skills (40+ WPM).
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Excellent verbal communication and active listening skills.
- Self-motivated with a focus on problem-solving and efficiency.