Job Description
Boost your income with flexible weekend night shift opportunities in Albuquerque! City Service Solutions is seeking motivated individuals to join our dynamic customer service team. Perfect for students, parents, or anyone seeking supplemental income, these positions offer competitive pay, consistent schedules, and a supportive work environment. No experience required – we provide comprehensive training to set you up for success. Earn $18.50-$22.75 hourly while gaining valuable skills in a fast-paced setting.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Resolve service issues and escalate complex cases to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols for data security and confidentiality
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Ability to work weekends (Fri-Sun) and night shifts (10 PM - 6 AM)
- Strong communication skills in English
- Basic computer proficiency with ability to navigate multiple systems
- Reliable transportation to our downtown Albuquerque location
- Flexibility to adapt to changing priorities
- Positive attitude and problem-solving mindset
- No prior experience required – training provided