Job Description
Join our dynamic team as a Weekend & Night Shift Customer Service Specialist in Oakland, CA! We're seeking motivated individuals to deliver exceptional support during high-demand evening and weekend hours. This is your opportunity to work in a fast-paced environment while enjoying competitive pay and flexible scheduling. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during weekend and overnight shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting quality metrics
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Support after-hours emergency response protocols as needed
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Availability for flexible weekend and overnight shifts (Fri-Sun, 10 PM-6 AM)
- Proficient with CRM software and multitasking tools
- Exceptional problem-solving and conflict resolution skills
- Strong written and verbal communication abilities
- Ability to work independently with minimal supervision
- High school diploma or equivalent; college degree preferred