Job Description
Join FlexiServe Solutions, a leader in 24/7 customer support excellence! We're seeking Weekend & Night Shift Customer Specialists to deliver exceptional service during our busiest hours. Enjoy flexible weekend schedules with competitive pay and premium benefits. Work in a modern, collaborative environment where your contribution directly impacts client satisfaction.
Responsibilities
- Handle high-volume inbound/outbound calls during weekend and overnight shifts
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for seamless issue resolution
- Maintain service quality metrics and performance standards
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service experience in shift-based roles
- Exceptional verbal/written communication skills
- Ability to thrive in flexible weekend/night schedules
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Reliable transportation for overnight shifts