Job Description
Join Metro Solutions Group as a Weekend Night Shift Customer Specialist in Atlanta! We're seeking energetic professionals to deliver exceptional service during evening and weekend hours. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement in a dynamic environment. Perfect for students, parents, or anyone seeking work-life balance with evening schedules. Enjoy modern facilities, supportive management, and a team-oriented culture that values your contributions.
Responsibilities
- Provide premium customer support via phone, email, and chat during weekend nights
- Resolve inquiries and troubleshoot issues efficiently using CRM systems
- Document all interactions accurately in our service database
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain product knowledge through continuous training modules
- Identify upsell opportunities to enhance customer value
- Adhere strictly to security protocols and data protection standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexibility to work weekends and night shifts (Fri-Sun 6pm-6am)
- Strong problem-solving and conflict resolution abilities
- Positive attitude under pressure with attention to detail